The Austrian Federation of Independent Loss Adjusters, A.F.I.L.A., is a union of autonomous and nonpartisan assessors.
As loss adjusters, we support insurance companies and their clients in loss assessment and rebuilding and advise policy holders in risk avoidance. We work independently and impartially, our fee is unrelated to the amount of the loss. The experts of A.F.I.L.A. are the connecting link between insurers and the insured.
As a member of the European Federation of Loss Adjusting Experts (FUEDI) the maintenance of high standards of professional conduct and competence is of primary importance for us.
Profession Rules for A.F.I.L.A. experts:
1. Experts have to perform their profession independently, conscientiously, discreetly
and are directly responsible. On performing their profession, they have to act
2. The experts are to refrain from performing activities, which are incompatible with
their profession and the reputation of their profession. They have to be aware of
the unique obligation and responsibilities resulting from the fact, that they are
engaged as experts. In addition they should be aware of their non-professional
3. An expert can perform the profession independently or as an instruction-free
employee of a company solely on delivering an expertise. Employees, who
are not A.F.I.L.A. experts, are subject to the A.F.I.L.A experts.
4. Experts have to neglect activities, if the respective tasks are contrary to their
duties or if the experts themselves might be biased on executing the order.
5. Experts solely take over such orders for which they possess appropriate skills and
have a proper experience. In addition experts must be in a position to provide the
required equipment and qualified staff. Experts are looking for solutions, which
come up to scientific findings and meet with the requirement of an efficient
execution of the order.
6. The expert charges fees, which are characterised by a proper relation to the kind
and extent of their service and which take risk and responsibility into
consideration. On charging the fees experts have to take appropriate and standard
fees into account.
7. AFILA experts are committed to a collegial behaviour.
8. AFILA experts inform their staff about the profession rules appropriately. The
experts oblige the staff to observe the profession rules.
9. Any offence against the duties and rules are reproved and, if necessary, sanctioned
by the board of management on the occasion of the annual general meeting.
10. The above-mentioned profession rules were accepted and recognised as binding
by the formation members. New members are committed to accept these